We want you to have the right stuff to make the kite you're dreaming of. You're welcome to return or exchange any unaltered purchases within 30 days of purchase. But please, measure twice before you cut once, because if you've cut, trimmed, or otherwise altered an item, we can no longer accept it for a refund or exchange (except in cases of manufacturer's defect). Please contact us by phone or e-mail to make arrangements for a refund or exchange (it's helpful if you have the order number from your invoice ready).